Neopak is a dedicated ordering platform for restaurants, cafes, and food businesses to manage packaging orders — with real-time status updates, invoice tracking, and delivery scheduling.
Browse your product catalogue and place orders in seconds with quantity steppers and one-tap reorder.
Track every order from Pending through to Delivered with real-time status updates.
View itemised invoices with GST breakdowns. See what's unpaid and your outstanding balance at a glance.
Choose your preferred delivery date when placing an order — minimum 3 days notice, up to 30 days ahead.
Neopak ("we", "our", or "us") operates the Neopak mobile application (the "App"). This policy explains what personal information we collect, how we use it, and your rights regarding that information.
The App is a business-to-business (B2B) ordering platform. Client accounts are created by Neopak administrators on behalf of businesses — users do not self-register through the App.
When an account is created for your business, we collect and store:
When you use the App, we collect:
Your data is stored securely using Google Firebase (Firestore and Firebase Authentication), hosted in Google Cloud infrastructure. We implement industry-standard security measures to protect your data. Firebase services comply with ISO 27001, SOC 1/2/3, and other security standards.
We do not sell or share your personal information with third parties, except:
We retain your account data for as long as your business relationship with us is active. Order and invoice records may be retained for up to 7 years for accounting and legal compliance purposes. Upon account deletion, personal identifiers are removed; anonymised transaction records may be retained as required by law.
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us using the details in the Contact section, or use the Delete Account feature within the App.
The App is intended for business use only and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. We will notify affected users of material changes. Continued use of the App after changes constitutes acceptance of the updated policy.
For privacy-related enquiries, contact us at labilullaby333@gmail.com
You can request deletion of your Neopak account and all associated personal data at any time. Account deletion is permanent and cannot be undone.
Send an email to labilullaby333@gmail.com with the subject line "Account Deletion Request" and include the email address associated with your account. We will process your request within 7 business days.
For support, account enquiries, or privacy-related requests, reach out to the Neopak team. We typically respond within 1–2 business days.
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